⚠️ Compliance Alert – Fiduciary Duty & Patient Safety

This ticket was automatically generated by DigitalOn’s Athena End‑to‑End Monitoring Platform.

As a member of the monitoring team, you have a fiduciary duty to proactively log, investigate, and resolve any problems reported on the system monitoring dashboard.

Inaccurate or missing data in CareOn or nephrOn can endanger patients’ lives. Ensuring that data in these systems is accurate, complete and up to date is essential for:

  • Safeguarding patient safety
  • Maintaining regulatory compliance
  • Upholding the integrity of the CareOn and nephrOn platforms

 Compliance Alert – Monitoring Activity (Last 60 Minutes)

Only administrator users have accessed the monitoring system in the past hour.
Per the 24×7 monitoring agreement, designated DigitalOn TECH team members must be actively monitoring the system.

Active users (last hour): 1
Monitoring period: 60 minutes

Admin user activity (last hour):

USER EMAIL REQUESTS DASHBOARDS
admin ADMIN [email protected] 18 ???? End-2-End_dashboard

✅ Immediate Required Actions

Do not close this ticket until all steps below are completed and documented.

  1. Check real-time error dashboards now:
    • CareOn Errors Dashboard → (open the relevant Grafana dashboard)
    • nephrOn Errors Dashboard → (open the relevant Grafana dashboard)
  2. Log in to Grafana monitoring:
    URL: https://athena.digitalon.co.za
  3. Investigate all system alerts, warnings, and anomalies shown for CareOn and nephrOn.
  4. Verify data accuracy and completeness in CareOn and nephrOn:
    • Check that all expected data is present
    • Confirm that no critical fields are empty or obviously incorrect
  5. Resolve any issues that could affect:
    • Patient safety
    • Data integrity (missing, delayed, or corrupted data)
    • Critical workflows and alerts
  6. Document your findings and actions:
    • Summarise root cause / suspected cause
    • List all remediation steps taken
    • Attach supporting evidence (screenshots, logs, timestamps) if available
    • Record outcome and whether further follow-up is required

    Use this ticket and/or your incident tracking system for full documentation.

⚠️ Failure to perform monitoring duties may result in patient harm, regulatory non-compliance, and breach of fiduciary responsibilities.